Creating Emails
Q: I'd like to get a template professionally designed can Pulsar do this for me?
A: We can offer you a full HTML design. We design for some large companies. Once we've designed a template you can edit it yourself and use it time and time again for no additional charge. Click here to make an enquiry.
Q: Can I use an email template produced by my own designers?
A: Yes the Pulsar can open HTML files so you can get your own templates designed.
Managing Addresses and Lists
Q: What size database can I use? How many campaigns can I create?
A: You can create as many campaigns as you like, and send them to as many people as you like. Unlike other systems we do not charge for usage.
Q: Can I send from my own email address?
A: Yes. PULSAR sends from your own mail server helping the email get through SPAM filters.
Q: If people unsubscribe will they be taken form my lists?
A: No. Pulsar only blocks any future emails being sent to the unsubscribed address. We do not physically delete any records from your database.
Security and Delivery
Q: How can the PULSAR help with SPAM?
A: Spam filters generally work on a 'points' system - there isn't one factor that'll get your email blocked. Much, of course, depends on the content. We have links and working relationships with all the large email providers (AOL, Hotmail etc). We also take great care to conform to their best practise guidelines and technical specifications. We also take great care to check all our clients in order to deter companies involved in spam. Our technical support team will constantly check the traffic of each client and flag up any that appear to be using spam as a form of marketing.
Q: Why use PULSAR over an overseas provider?
A: At Pulsar we pride ourselves on ensuring all our clients are happy and the PULSAR is generating more revenue for them at all times. We will have a live support team on hand throughout all working hours and any problems in other hours will be notified and a member of our support team will be in touch. The email marketing 'culture' in the UK is tighter and more professional than other countries especially the US where spamming is common practice. Here in the UK and PULSAR we conentrate on targeting emails to those who have opted-in to receive them.
Setup and Administration
Q: What do I need to use PULSAR?
A: A PC running Windows 2000, XP, Vista or Windows 7. A live Internet connection.
Q: Why is the trial limited?
A: Pulsar is confident that once you have seen for yourself the benefits, you will want to become part of the revolution. Once you have trialled the Pulsar all you will need to do is purchase your annual licence through our quick and easy online payment system and you will be ready to conquer the world.
Q: For how long can I use the trial version?
A: The trial is limited to the 50 emails and one month from registration. This gives you a clear indication on the benefit of Pulsar.
Q: What sort of businesses use PULSAR?
A: The Pulsar is used by businesses throughout all sectors. We have football clubs, charities, marketing agencies, estate agencies. Pulsar is an essential tool for business all the way up the spectrum as it has clear benefits for those who need their data managing and cleansing to those who use the Pulsar to its full capabilities and profile their data to achieve sales.
Q: Why a year's licence?
A: We have costs in developing the system and storing all of the report data that is used for your analysis. These come from physical data storage, network traffic, maintenance, operations and software development. We decided to use a flat fee annual licence to use the system as this will in most cases be far cheaper for our customers than paying per email. It also gives you peace of mind that you can send as many emails throughout the year as you want without having to worry about spiralling costs.
Q: How do I pay?
A: Once, your trial is up Pulsar customers are asked to go through our simple online licence purchase procedure. We take all major cards and PayPal.
Q: What online or telephone support is there to help with problems?
A: We're here and available during UK office hours, via our live support, user help system, forum, email and telephone.